RETURN & REFUND POLICY

Return & Refund Policy | Maison Fyrea

Last Updated: [DATE]

We want every Maison Fyrea customer to have a positive experience.

1. Right of Withdrawal

For distance purchases, Moroccan Law 31-08 provides a right of withdrawal in certain circumstances.

The Moroccan Ministry of Industry and Commerce identifies a 7-day withdrawal period in applicable cases, while Moroccan law also provides exceptions for certain types of products or circumstances.

Accordingly, whether a particular purchase qualifies for withdrawal depends on the circumstances and applicable legal rules.

2. How to Request a Return

Contact Maison Fyrea:

Phone / WhatsApp: +212 774843049
Email: __________________________

Please provide:

  • Full name
  • Order number
  • Phone number
  • Product concerned
  • Reason for your request

3. Product Condition

Where a return is permitted, the product should generally be returned in the condition required by applicable law and our return instructions.

For jewelry and accessories, customers should take reasonable care of the product while it is in their possession.

4. Hygiene and Product Exceptions

Certain products may be subject to legal exceptions to withdrawal depending on their nature and condition, including products that cannot be returned for reasons provided by applicable law.

Any applicable restriction should be communicated clearly before purchase.

5. Damaged or Incorrect Product

If you receive:

  • A damaged product
  • A defective product
  • A product different from what you ordered

please contact us as soon as possible.

Phone / WhatsApp: +212 774843049

Please send photographs where appropriate.

6. Refunds

Where a refund is legally applicable, Maison Fyrea will process it in accordance with applicable law and the circumstances of the return.

For COD orders, we may need additional information to process a refund.

7. Exchanges

Product exchanges may be offered depending on product availability and applicable law.

8. Important

Nothing in this policy is intended to remove or limit mandatory consumer rights under Moroccan law.